Refund and Cancellation Policy

1. INTRODUCTION AND APPLICABILITY

1.1

This Refund and Cancellation Policy (the "Policy") is issued by Shridhi NextGen Ventures LLP (LLPIN: ADC-5478), having its registered office at 704, 7th Floor, T-28, Lotus Panache, Sector 110, Maharishi Nagar, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201304 (the "Company", "BizPrep", "we", "us" or "our").

1.2

This Policy forms part of, and shall be read together with, the BizPrep Terms and Conditions. Capitalised terms not defined herein have the meanings assigned in those Terms.

1.3

All paid plans on the Platform are one-time purchases and do not renew automatically. Accordingly, no recurring charge is made to the User and no auto-renewal cancellation is required.

2. REFUND ELIGIBILITY

2.1

A User who has purchased a paid MSME plan (Essential, Pro or Premium) may request a refund, and the amount refundable shall depend upon the time at which the request is made, measured from the time of successful payment:

Time of Request	Refund Payable
Within twenty-four (24) hours of purchase	Seventy-five per cent (75%) of the amount paid
After twenty-four (24) hours of purchase	Fifty per cent (50%) of the amount paid

2.2

Prices are exclusive of Goods and Services Tax. The refund shall be calculated on the amount actually paid by the User, and the manner in which tax is treated on a refund shall be as required by applicable law.

2.3

The Company may, at its sole discretion, grant a refund exceeding the foregoing percentages in an individual case. Such a grant shall not constitute a precedent.

3. FAILED, DUPLICATE AND ERRONEOUS TRANSACTIONS

3.1

Where a User is charged in duplicate, or where payment is debited but the plan is not activated due to a technical failure, the Company shall refund the full amount so debited, upon verification, irrespective of the percentages stated in Clause 2.1. Such amounts shall be refunded within the period stated in Clause 5.2.

4. NON-REFUNDABLE ITEMS

4.1

The following are not eligible for any refund:

(a)

pay-as-you-go message top-ups for Bizi that have been consumed in whole or in part;

(b)

fees payable by Chartered Accountants, once the associated client transaction has been completed; and

(c)

any portion of a plan period during which the User’s account was found to be in breach of the Terms and Conditions.

5. PROCEDURE AND TIMELINES

5.1

A request for refund shall be made in writing to contact@shridhinextgenventures.in, stating the registered email address or mobile number of the account and the order or payment reference.

5.2

Each request shall be reviewed, and if found eligible, the refund shall be processed within ten (10) working days of approval.

5.3

Approved refunds shall be credited to the original mode of payment used at the time of purchase, through Razorpay. The time taken for the amount to reflect in the User’s account depends on the User’s bank or payment provider and is beyond the Company’s control.

6. CANCELLATION AND DISCONTINUANCE

6.1

A User may discontinue use of the Platform or close his or her account at any time. Cancellation or closure shall not of itself entitle the User to a refund, except as provided in this Policy or as required by law.

6.2

Where the Company withdraws a paid feature, the Company shall notify the User as provided in the Terms and Conditions.

7. AMENDMENTS

7.1

The Company may amend this Policy from time to time. The version of this Policy in force at the time of a purchase shall govern that purchase.

8. CONTACT AND GRIEVANCE REDRESSAL

Particular	Details
Email	contact@shridhinextgenventures.in
Grievance Officer	Nikhita Shanker, Partner
Postal address	Shridhi NextGen Ventures LLP, 704, 7th Floor, T-28, Lotus Panache, Sector 110, Maharishi Nagar, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201304
Response time	Acknowledgement within 48 hours; resolution within 30 days

BIZPREP REFUND AND CANCELLATION POLICY